Frequently Asked Questions

Find answers to some of the most common questions about shopping with VOWALISSE.

How do I choose the correct size?

Please check the size information provided on the individual product page before ordering. For wedding dresses, we strongly recommend taking accurate bust, waist and hip measurements and comparing them with the relevant size guide.

If you are between sizes, please contact us before placing your order.

Do you ship internationally?

Yes. VOWALISSE serves customers in multiple international destinations. Available shipping options and charges may vary depending on your delivery country and will be displayed during checkout where applicable.

How long does delivery take?

Delivery times depend on the product, destination and selected shipping method. Please check the product information and our Shipping & Delivery page before ordering.

Some bridal products may require additional preparation or processing time.

Can I track my order?

When tracking is available, you will receive tracking information after your order has been dispatched.

Can I change or cancel my order?

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We cannot guarantee that changes or cancellations will be possible once an order has entered processing or has been dispatched.

What if I order the wrong size?

Please review all sizing information carefully before ordering. If you have questions about sizing, contact us before completing your purchase.

Eligibility for a return or exchange is subject to our Returns & Exchanges Policy.

Are product colors exactly the same as they appear online?

We make every reasonable effort to display product colors accurately. However, colors may appear slightly different depending on screen settings, lighting and device displays.

What should I do if there is a problem with my order?

Please contact us with your order number and a clear description of the issue. If relevant, include photographs showing the problem so our customer support team can review it.

How can I contact VOWALISSE?

Please use the Contact page on our website to reach our customer support team.

We will be happy to assist with product, sizing, order and delivery questions.